EXCHANGE POLICY
Exchange Policy
We do not offer refunds or general returns. Eligible exchanges may be available when you receive an item with a significantly incorrect size or serious damage or defect.
Exchange requests must be submitted within 12 hours of receiving your order and are subject to review.
No Refunds • No General Returns • Eligible Exchanges Only
WHEN IS AN EXCHANGE AVAILABLE?
Exchanges for Specific Product Issues
Exchanges are available only when an order arrives with a qualifying issue. We do not accept exchanges for a customer's change of mind or incorrect size selection.
Significantly Incorrect Size Received
An exchange may be available if the size you receive is significantly different from the size you ordered.
Choosing the wrong size when placing your order does not qualify for an exchange.
Serious Damage or Defect Received
An exchange may be available if your order arrives with serious damage or a significant product defect, such as a torn item.
Video proof of the issue is required when contacting our support team.
Important
Exchange requests are reviewed based on the condition and circumstances of the item received. General returns and refunds are not available.
EXCHANGE REQUIREMENTS
What You Need to Know
Before contacting our support team, please make sure the item meets the exchange requirements below.
Try-On Is Allowed
The item may be tried on for size and fit, but should remain clean, undamaged, and free from noticeable signs of use.
Original Packaging Required
Please keep the item in its original packaging.
Video Proof Required
Provide video proof showing the issue with the product.
Order Information
Include your order details when contacting our support team.
Contact Us Within 12 Hours
Exchange requests must be submitted within 12 hours of receiving your order.
Contact our support team through email or the contact form and provide the required information and video proof when applicable.
Late exchange requests may not be eligible.
HOW TO REQUEST AN EXCHANGE
A Simple Exchange Process
If you receive a significantly incorrect size or a product with serious damage or defect, contact our support team within 12 hours of receiving your order to discuss the exchange process.
01
Contact Us
Contact our support team through email or the Contact Us form within 12 hours of receiving your order.
02
Provide the Details
Tell us what is wrong with the item and include your order information. For damage or defects, provide video proof.
03
Support Review
Support team will review the information, determine whether the reported issue meets the exchange conditions.
04
Exchange Instructions
If your request qualifies, our support team will explain the next steps for the exchange.
Important: Contacting our support team does not automatically guarantee an exchange. Eligibility is determined after reviewing the reported issue.
NEED AN EXCHANGE?
We're Here to Help
Contact our support team if you received an item that may qualify for an exchange. We'll review the information and guide you through the next steps.